The logistics provider relies on a sequential algorithm tool, which allows it to do network studies to pinpoint the source of any issues and areas of opportunity. If a customer is not on track to meet their targets, DHL Supply Chain works to identify - and solve - the root cause of the problem. This allows DHL Supply Chain to be a true extension of the shipper’s financial team, to ensure operations are tracking toward the customer’s targets. These tools allow customers to see their baselines, their targets and their actual performance metrics all in one place, making it easy to see what is or isn’t working. “I can’t tell you if we’ve done better if I don’t know how you’re doing today.”ĭHL Supply Chain keeps customers in the loop from opportunity to delivery with easy-to-understand performance-tracking tools. “Establishing a baseline is key,” Gillespie said. From there, DHL works with the customer to develop plans and to define savings opportunities. “We make a very clear statement on what those savings are, how we’re going to deliver those savings and where they come from within the network,” said Jason Gillespie, senior director of continuous improvement and innovations at DHL Supply Chain North America.ĭHL Supply Chain works with new customers to decipher their baseline operating statistics and uncover areas ripe for improvement. TLCM offers a holistic approach to improving profitability via strategic efficiency improvement and cost reduction across all parts of a company’s logistics operations, including both transportation and warehousing. Visibility sits firmly at the top of the list.Īlthough plenty of companies promise their partners visibility and transparency, DHL Supply Chain takes it a step further by using visibility to drive real savings for customers via its Total Logistics Cost Management (TLCM) approach. With a seemingly infinite number of possible partners, companies within the space are starting to define and refine their core areas of focus. Dozens of tools and solutions aimed at making the logistics industry more efficient and profitable hit the market almost daily.
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