profittore.blogg.se - Ticket json query string

Ticket json query string software#

NOTE: If you are using Windows\AD authentication specify the fully qualified domain name as your username, like DOMAIN\username.

For example, if the user has admin username and admin password then the header is formed as follows:.

Also don’t forget to include the user’s domain into the username like this DOMAIN\Username.

NOTE: even if you use Windows authentication with your on-premise helpdesk installation you still have to use Basic auth headers! Simply pass your Windows username and password.

Basic is then put before the encoded string.

The authorization method and a space i.e.

The resulting string literal is then encoded using Base64.

Username and password are combined into a colon-separated string username:password.

But just in case - here's how you construct the Authorization header:

Ticket json query string software#

Most of http-client software (like curl etc.) supports basic authentication out of the box without any additional coding.

All SaaS clients must add "/helpdesk" to the base URL.Įxample of the correct URL for SaaS clients:Įvery API action checks the user's permissions before executing the action (showing tickets, posting comments etc), so you must authenticate as a helpdesk user by sending basic authorization headers with every call.Īgain: all the methods use basic authentication and you need to pass the Authorization header with every API call. Hosted or self-installed, doesn’t matter.ĭon’t forget to add "/helpdesk" to the URL if your Helpdesk is hosted under a sub-directory.

Where is the helpdesk application address. Jitbit help desk ticketing system includes a REST API for "inbound" integration and API hooks for "outbound" integration.